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• Returns
• Payment types accepted and pricing policies
• Shipping
• Store Pickup
• International Orders
• Requests for verification
• Sales authorizations and pricing policies
• Privacy policy and terms of use

What is Tekserve's return policy?

Items may be returned to Tekserve within 14 days from when you received your purchase. The original packaging and accessories are required for all returns. Please let us know if you prefer an exchange, replacement, or refund when you request a return by mail or visit Tekserve to return your item. You are responsible for return shipping charges. Opened items will be charged a 15% restocking fee.

Defective items will be exchanged without a restocking fee. We encourage you to call the manufacturer of your item for technical support before returning it. About half the time, the manufacturer can fix the problem faster than we can replace the item. If you can not return the item to Tekserve, almost all products have a manufacturer warranty that will provide a repair or exchange for the malfunctioning item. Tekserve has a lifetime warranty on our memory (RAM) and cables.

The following items may not be returned once opened (defective items will be exchanged):

• Software
• Paper
• In-ear buds
• Printers with installed ink or toner
• Ink and toner

Labor costs are not refundable.

How do I return something by mail?

Please contact us for an RMA # by emailing websales@tekserve.com or calling (888) 929-3645. Please let us know why you are returning the item and if you would like a replacement, exchange, or refund.

To return the product by UPS or FedEx, send to:
Tekserve
Web Return RMA # [Your 7 Digit Number Here]
114 W 24th St
New York, NY 10011

To return the product by United States Postal Service, send to:
Tekserve
Web Return RMA # [Your 7 Digit Number Here]
119 W 23rd St
New York, NY 10011

You must mark your RMA# on the shipping label and be sure to include all parts of the product being returned, including all original packaging, cables, manuals, etc. For faster processing, please email your return tracking number to websales@tekserve.com.

We cannot refund your original shipping charges. You are responsible for all shipping charges except if the mistake was our fault.

Once your item is received by Tekserve, your exchange, refund, or replacement will be processed within 5 business days. Refunds will be credited to the same credit card used to place the order. To check the status of any return, please email websales@tekserve.com.

How do I return something to Tekserve's retail store?

Visit us at 119 W 23rd St. (between 6th & 7th avenues) New York, NY 10011. (View Store Hours & Directions.)

Make sure to bring all parts of the product being returned, including all original packaging, cables, manuals, etc. Refunds will be electronically credited back to the same credit card used to place the order. We cannot refund your original shipping charges. Refunds will be processed within 5 business days. To check on the status of any return, please email websales@tekserve.com.

What forms of payment does Tekserve accept?

Through our web store at Tekserve.com we accept:

• Visa
• MasterCard
• American Express
• Discover

Although not available through Tekserve.com, please call (888) 929-3645 to use any of these forms of payment:

• Tekserve Gift Card a.k.a Tekbucks
• Bank Wire Transfer (requires additional processing days to verify payment)
• Business Lease

In our retail store we accept:

• All of the payment methods above (major credit cards, Tekserve Gift Card, or lease)
• Cash
• Money orders
• Cashiers Checks (requires photo ID)
• Personal Checks (requires check signer to be present with state-issued ID)
• Business Checks (requires person who picks up order to have a state-issued ID)

Can I use multiple forms of payment on one order?

This feature is not available on Tekserve.com. If you call us at (888) 929-3645 or visit our store, we can split your payment over multiple credit cards or Tekserve Gift Cards.

Does Tekserve offer a lay-away program or financing plans?

We do not have any financing options for individuals at this time. We offer 2- and 3-year leases for businesses. Learn more about business leasing or call (212) 381-6381.

Does Tekserve charge sales tax?

Tekserve charges sales tax on orders shipped to addresses in New York state and picked up at our store. Sales tax is not charged on orders shipped outside New York state.

My business or school is tax exempt in New York state. How can I place an order?

First email your blanket tax exemption form to websales@tekserve.com or fax it to (212) 463-9280. Then call (888) 929-3645 to place your order by phone. We cannot process tax exempt orders through Tekserve.com at this time. Once we have a blanket tax exempt form on file for your organization, future purchases can be processed as tax exempt through phone sales or at our retail store.

If you've placed an order on Tekserve.com and need the sales tax charge refunded, please email websales@tekserve.com. We can process a sales tax refund up to 30 days after your order was placed.

What are Tekserve's pricing policies?

All prices are final at the time of sale. Prices are subject to change without notice. We may refuse orders for products with pricing typographical errors.

Why did I get call from Tekserve's verification department requesting more information?

In order to prevent credit card fraud and offer you the lowest prices possible, we may require additional information to process your order. In order to prevent these delays, please call your credit card company to authorize your shipping address (if it is different from your billing address).

If your order requires additional verification, you will receive a call and/or email from us within one business day of placing your order. Your order will not be processed until we hear from you.

Online credit card fraud is a major problem. Fraud forces businesses to charge higher prices, credit card companies to charge higher fees, and consumers to spend an average of 30 hours recovering from identity fraud. Educate yourself about common scams and protect your personal information with tips from avoiding spam, viruses, and other deliberately bad stuff. Another good resource for internet fraud is the FBI's LooksTooGoodToBeTrue.com education site for consumers.

What are Tekserve's shipping policies?

We offer the following shipping services:

• UPS Saver - Free on orders $200 and up (delivers in 7-10 business days after shipping)
• UPS Ground (delivers in 4-5 business days after shipping)
• FedEx Two Day (delivers in 2 business days after shipping)
• FedEx Next Day (delivers in 1 business days after shipping)
• Store Pickup at our NYC location (ready for pickup within 1 business day)

Add one business day for order processing and shipping for in stock products. (Out of stock products will take longer to ship.) Call (888) 929-3645 to verify the availability of any product.

PO Boxes & Military Addresses: Please select UPS Saver or UPS Ground shipping (two day and next day shipping is not available). We will use USPS parcel service to deliver your order. We do not ship to international addresses except APO/FPO addresses.

We require a signature for delivery on most orders. You will receive a tracking number after your order ships. The carrier will attempt to deliver up to three times. You may also have the package held for pickup at your local UPS or FedEx center. To have your package held or redelivered, follow the instructions on the call slip left on the first delivery attempt.

Tekserve ships items Monday through Friday except on these holidays:

• Martin Luther King Jr. Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Day
• New Year's Eve
• New Year's Day

Can I use my own FedEx or UPS account number for shipping charges?

Call (888) 929-3645 to place your order and have it shipped using a corporate account.

Can I have my order delivered by messenger today?

Please call us at (888) 929-3645 to place same-day delivery orders. Messenger delivery in the New York metro area is available on most orders placed before 2p, Monday through Friday. Signature is required for delivery.

Can I pick up my order at Tekserve's retail store?

Select "Store Pickup" when checking out to pick up your order at Tekserve (see store map & hours). During check out, you can choose to be notified by email or phone. You will be contacted when your order is ready to be picked up (within one business day). You can also call (888) 929-3645 to place your order over the phone and pick up the items at Tekserve.

The credit card holder must be present to pick up the order at Tekserve. Please bring:

1. Credit card used to place the order
2. Card holder's photo identification
3. Your seven digit SRO number #-###-### (from the "ready for pick up" email or phone confirmation)

Can Tekserve deliver orders outside the United States?

Tekserve can not ship orders internationally. However, we will ship to military APO/FPO addresses. Read more about Tekserve's shipping policies.

Is Tekserve an Authorized Apple Dealer?

Yes. Tekserve is one of the largest Apple Authorized Sales & Service Centers in the United States. We are authorized to sell Apple products and perform service on Apple computers. We have been serving Mac users for over 20 years in the Chelsea neighborhood of New York City.

Can I buy a new Mac or iPod at Tekserve.com?

Our contract with Apple limits the sale of current Apple products on the Internet to our existing customers. If you haven't shopped with us before, stop by our store in Manhattan.

Does Tekserve sell iPhones?

Apple does not allow Apple Authorized Resellers to sell the iPhone at this time.

Does Tekserve sell refurbished or used Apple products?

We often have open-box Macs and iPods available for sale at our retail store. These are Apple products that someone bought and returned, so you get them at a discount but still receive the full Apple warranty.

Once in a while we have refurbished Apple products. We currently do not sell any used Apple products.

Does Tekserve have educational discounts?

Apple does not allow us to extend their educational discounts. We do offer educational software discounts for students and faculty on Adobe, Quark, Avid and some other titles.

Can I trade-in my Mac or iPod?

Tekserve accepts items for trade-in at our retail store. We accept iPod trade-ins (dead or alive) for a 10% discount off your new iPod purchase. We accept recent working Macs in good condition for trade-in credit towards a new Mac. Learn more about the trade-in program and get an estimate.

What other brands is Tekserve authorized to sell?

Tekserve is an authorized dealer for every product listed on Tekserve.com. We have longstanding relationships with many of the most popular Mac-compatible manufacturers including Adobe, Bose, Digidesign, Epson, G-Tech, Glyph, LaCie, Mackie, Parallels, Samsung, Wacom, and many more.

What is Tekserve's privacy policy?

We will never share, sell, or rent your personal information to anyone for any reason except when required to process your order. For example, we may share your email address with UPS in order to send you a tracking number. Read our full privacy policy.

What are this site's terms of use?

Read our full terms of use.