When your operation hinges on server reliability, you can't afford downtime. To ensure rapid issue resolution, Apple offers the AppleCare Premium Service and Support Plan for Xserve systems (4).

With the AppleCare Premium Service and Support Plan, you'll receive up to three years (2) of expert telephone and email support (1) and onsite hardware service (3). The plan covers both Xserve hardware and Mac OS X Server software. If you experience a problem, Apple technical support experts are available 24 hours a day to help you determine if it's a hardware failure or a Mac OS X Server configuration issue. In either case, they'll work to get your system up and running as quickly as possible. And because Apple hardware and software are uniquely integrated, there's only one AppleCare number to call.

The AppleCare Premium Service and Support Plan delivers expert telephone and email support with 30-minute response time-24 hours a day, seven days a week. The hardware repair coverage ensures four-hour onsite response during business hours and next-day onsite response after business hours (terms apply) (3). With the AppleCare Premium Service and Support Plan, you'll have the assurance that Apple-authorized technicians will perform repairs using genuine Apple parts.

To minimize downtime, Apple also offers AppleCare Service Parts Kits for Xserve, which include a logic board, a power supply, a blower, and an Apple Drive Module. Xserve is designed for quick and easy swapping of crucial parts; no special training or certification is required. AppleCare Service Parts Kits let you keep key modules handy to address the most common hardware failures. When you combine the AppleCare Premium Service and Support Plan with an AppleCare Service Parts Kit, Apple experts can often help you troubleshoot and fix your system right over the phone-day or night-so you won't have to wait for a technician.

Training and support resources available on the AppleCare support website can also help you keep your Xserve system running smoothly. This easy-to-use website publishes in-depth product information, training on hardware and software installation and configuration, and technical resources, including the AppleCare Knowledge Base, discussions, and downloadable software on Apple's Featured Software website.

Powerful server solutions require expert service and support to match. With the AppleCare Premium Service and Support Plan-and other world-class AppleCare products- you'll get responsive and reliable technical support for your critical server deployments.

Integrated service and support for Xserve hardware and Mac OS X Server software

• One number to call for help, day or night (1)
• One team to diagnose both Xserve hardware failures and Mac OS X Server configuration issues for fast problem resolution

Expert telephone and email support (1)

• Up to three years of technical support using advanced remote management and monitoring tools (2)
• 24/7 priority access to senior technical support staff by telephone and email
• 30-minute response on email and telephone calls

Onsite hardware repairs

• Up to three years of onsite service by Apple-authorized technicians (2)
• Four-hour onsite response during business hours (3)
• Next-day onsite response after business hours (3)
• Optional AppleCare Service Parts Kits for rapid replacement of key hardware components

World-class support resources

• Access to web-based technical support resources
• Easy-to-use web-based training on hardware and software installation and configuration

(1) Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
(2) Coverage ends three years after date of Xserve purchase.
(3) Actual onsite response time and availability of onsite service depend on location.
(4) A separate AppleCare Premium Service and Support Plan must be purchased for each Xserve server to be covered.