All new Apple hardware products (including clearance and refurbished products) carry a one-year Limited Warranty against defects in materials and workmanship. Tekserve does not perform warranty repairs on iPods.

AppleCare Repairs

The AppleCare Protection Plan extends the coverage on your Mac to three years, accounting for any repairs done on your computer. This covers the computer itself, as well as an AirPort Card, and the AirPort Express that's been purchased for your Mac. Mac Pro and MacBook Pro customers may also be covered for one Apple display, provided that the Mac and display were purchased together. All repairs are performed by Apple-certified technicians using genuine Apple parts.

AppleCare is also available for the Apple iPod and iPod nano. Purchasing iPod AppleCare extends the warranty from one year to two years full coverage. It also extends phone support from one free phone call to two years of unlimited phone support. iPod repairs are not performed at Tekserve, but sent off to an Apple repair depot center, however, we can replace batteries on any iPod, iPod mini or iPod nano.

Warranty or AppleCare-covered repairs are treated the same way - an Apple Certified Technician will assess the machine and order any appropriate replacement parts. Most repairs take seven days to complete but can sometimes be finished sooner if we have the part in stock.

We know what an inconvenience it can be to be without your computer, and we appreciate your patience while we're performing the work. As a benefit to our customers, we offer rentals at a discounted rate for the duration of the repair and can customize the computer to fit your needs.

Getting The Ball Rolling

Getting started, the first thing we'll need is proof of your warranty (a copy of the receipt from when you purchased the equipment). If your machine is less than a year old, it's covered under Apple's Limited Warranty. If you've purchased AppleCare for your computer, you'll be asked for your AppleCare Agreement number.

We appreciate your business, and we look forward to getting your computer back on its feet as soon as possible.

Now you can buy AppleCare over the phone at a discounted price! Simply call our Sales Department at 212.929.3645 Option 2 to purchase AppleCare for your Apple computer today.