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Apple Devices


Please select your model below to see available Tekserve services and Apple Repair Extension programs:


iPod.jpgiPod iPhone.pngiPhone AppleTV.jpgApple TV
AirportModels.pngTime Capsule, Airport Express, & Airport Extreme Base Stations AppleKeyboardMice.pngApple Mice & Keyboards




iPod Repairs & Available Services


iPhone Repairs & Available Services

  • Apple Warranty & AppleCare Repairs: No. For iPhone warranty repairs, you must make a service appointment at an Apple retail store or mail-in your device for repair through Apple's website. See Apple's FAQ on iPhone service for more information.
  • Beyond Warranty Repairs: Tekserve now offers some iPhone repairs. Click the link for details and pricing.
  • On-Site Set-Up & Troubleshooting: Yes. Additional charges will apply for on-site visits, please call (212) 929-3645 x305 for more information and to schedule an appointment.
  • Data Recovery: Yes
  • Spill Cleaning: No
  • Upgrades: No
  • Accessory Sales: Yes
  • Repair Extension Programs & Exchanges:

    Ultracompact USB Power Adapter Exchange Program
    The ultracompact power adapters included with iPhone 3G models have been recalled for safety reasons. Apple has determined that under certain conditions the new ultracompact Apple USB power adapter's metal prongs can break off and remain in a power outlet, creating a risk of electric shock. Apple has received reports of detached blades involving a very small percentage of the adapters sold, but no injuries have been reported.

    If your adapter matches the picture below, Apple will replace it for free. If your adapter has a green dot on the bottom, you already have the new, redesigned adapter and do not need to participate in this exchange program. adapter-views2.jpg There are two ways to exchange your adapter:

    1. Order a replacement adapter via the Apple's web site. These replacement adapters will ship within one week of your order.
    2. Exchange your adapter at an Apple Retail Store starting 10/10/08. You must bring your iPhone with your adapter to complete the exchange process. Tekserve cannot exchange adapters.


Apple TV Repairs & Available Services


Time Capsule, Airport Express, & Airport Extreme Base Stations Repairs & Available Services

  • Apple Warranty & AppleCare Repairs: Yes. These units come with a one year warranty that may be extended to three years if used with a Mac covered by AppleCare. For warranty repairs, make sure to bring in the covered computer's serial number and your base station's purchase receipt to Tekserve. (If you purchased your computer and base station from Tekserve we'll have the receipts on file for you.)
  • Beyond Warranty Repairs: Yes, we'll let you know if replacing the unit is more cost effective than repairing it when you come in.
  • On-Site Set-Up & Troubleshooting: Yes. Additional charges will apply for on-site visits, please call (212) 929-3645 x305 for more information and to schedule an appointment.
  • Data Recovery: Yes
  • Rentals: No
  • Spill Cleaning: No, it's less expensive to purchase a new device than pay for spill cleaning.
  • Repair Extension Programs & Exchanges:

    Time Capsule Repair Extension Program
    Some Time Capsules sold between approximately February 2008 and June 2008 may not power on or may shut down unexpectedly after starting up.

    Some Time Capsules with serial numbers in the following range may be affected:
    XX807XXXXXX - XX814XXXXXX

    If your Time Capsule falls within the serial number range above and it does not power on or shuts down unexpectedly after starting up, it may be eligible for repair or replacement.

    Bring your Time Capsule into Tekserve to see if you are eligible for a free replacement. Your Time Capsule must be less than three years old.

    If you believe that you paid for a repair or replacement Time Capsule due to this issue, call Apple at (800) 275-2273 to request a refund.

Apple Mice and Keyboard Repairs

  • Apple Warranty & AppleCare Repairs: Yes.

    • Apple mouse & keyboard included with your Mac or purchased for a Mac mini: These are covered under your computer's one-year warranty and AppleCare. Bring in your computer's serial number and the malfunctioning device for a warranty repair.

    Apple mouse & keyboard purchased separately: These are covered by Apple under a one year warranty. You must bring in your purchase receipt and the device for a warranty repair. (If you purchased it from Tekserve, we'll have the receipt on file for you.)

  • Beyond Warranty Repairs: Keyboards and mice are almost always cheaper to replace than fix. Stop by or check our product catalog to purchase a new device at Tekserve.
  • On-Site Set-Up & Troubleshooting: Yes. Additional charges will apply for on-site visits, please call (212) 929-3645 x305 for more information and to schedule an appointment.
  • Data Recovery: No
  • Spill Cleaning: No, it's less expensive to purchase a new device than pay for spill cleaning.
  • Rentals: Yes
  • Upgrades: No
  • Accessory Sales: Yes
  • Repair Extension Programs & Exchanges: None at this time