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Apple Computers

Please select your model below to see available Tekserve services and Apple Repair Extension programs:

Macbook_12-2009.pngMacBook MacBookPro_12-2009.pngMacBook Pro MacBookAir_12-2009.pngMacBook Air
PowerbookG4.gifPowerBook iBookG4.gifiBook iMac_12-2009.pngiMac
eMac.jpgeMac Macmini_12-2009.pngMac mini MacPro.jpgMac Pro
PowerMacG5.jpgPower Mac Apple DisplayApple Displays Xserve_12-2009.pngXserve & Xserve RAID




MacBook Repairs & Available Services

  1. Hard Drive Issues. Some hard drives used in MacBook models sold between approximately May 2006 and December 2007 may fail "under certain conditions" according to Apple. If your MacBook shows a flashing question mark on the screen when it is turned on, you may be eligible for a free repair.

    Affected MacBook Models: 13" black and white MacBook models

    • Processor speed - 1.83 Ghz, 2.0 Ghz, or 2.16 Ghz
    • Hard Drive Capacity - 60GB, 80GB, 100GB, 120GB, or 160GB

    If your MacBook exhibits the flashing question mark symptom and matches the affected model descriptions above, the hard drive needs to be examined. Bring your MacBook into Tekserve to see if your hard drive is eligible for a free replacement. This program covers affected MacBook models for 3 years from their original date of purchase or until August 15, 2010, whichever provides longer coverage. Apple will continue to evaluate the repair data and will provide further repair extensions if needed.

    Have you already paid for a hard drive replacement? Apple will contact affected customers with details on the reimbursement process. If you believe that you paid for a repair covered by this program and you have not been contacted, you may contact Apple Technical Support.

    Apple and Tekserve encourage you to always backup your data. Check out our FAQ on Backing Up or contact Tekserve for our advice on the best backup solution for you. Tekserve carries a wide variety of data backup accessories.

  2. Plastic splintering or cracks near palm rest edge. If your MacBook is less than three years old, Apple may pay for this repair. Bring your computer into Tekserve for service.


    MacBookCrackTopCase.jpg

  3. MagSafe adapter's white insulation separated from magnetic end. If your MagSafe cord has separately naturally and shows no sign of other damage, Apple may pay for an adapter replacement at Tekserve. Make sure to bring your computer's serial number with your adapter into Tekserve for free estimate.



MacBook Pro Repairs & Available Services

  1. No video or distorted video issues. Apple has identified problems with the NVIDIA GeForce 8600M GT graphics processor installed on some 15" & 17" Macbook Pro models manufactured between approximately May 2007 and September 2008. These computers have a plastic matte screen with silver edges (unlike the glass glossy screen with black edges on later MacBook Pro models). How do I tell which graphics processor my Mac uses?

    Symptoms to look for:

    • Distorted or scrambled video (picture) on the computer screen
    • No video (picture) on the computer screen or external display even though the computer is on

    Computers affected:

    • MacBook Pro (17-Inch, 2.4GHz) with NVIDIA GeForce 8600M GT graphics processor
    • MacBook Pro (15-Inch, 2.4/2.2GHz) with NVIDIA GeForce 8600M GT graphics processor
    • MacBook Pro (Early 2008) with NVIDIA GeForce 8600M GT graphics processor

    If your computer has the symptoms above, bring it into Tekserve for repair. If your computer is less than 3 years old a repair will be done free of charge, even if you're out of warranty. If not, we'll give you a free estimate for the best solution.

  2. MagSafe adapter's white insulation separated from magnetic end. If your MagSafe cord has separately naturally and shows no sign of other damage, Apple may pay for an adapter replacement at Tekserve. Make sure to bring your computer's serial number with your adapter into Tekserve for free estimate.



MacBook Air Repairs & Available Services

  1. Trouble with your MacBook Air hinges may be covered by Apple even if you are out of warranty. Please bring your computer into Tekserve if you have any of the following symptoms:
    • Unable to close lid completely.
    • Broken or cracked plastic near one or both of the hinges.
    • More than one inch (2.54cm) of free play while opening or closing the lid.
    • Lid falls freely into closed position from a 30-degree open position. (From a closed position, open the lid approximately 30 degrees and let go.)

  2. MagSafe adapter's white insulation separated from magnetic end. If your MagSafe cord has separately naturally and shows no sign of other damage, Apple may pay for an adapter replacement at Tekserve. Make sure to bring your computer's serial number with your adapter into Tekserve for free estimate.



PowerBook Repairs & Available Services

  1. 12" PowerBook G4 Battery Exchange. Apple has determined that certain batteries sold from October 2003 through August 2006 pose a safety risk.

    Identify an affected battery. To view the model and serial numbers located on the bottom of the battery, you must remove the battery from the computer. The battery serial number is located above the barcode. Check if the first five digits of the battery's serial number fall within the ranges below.

    Computer Model Battery Model Battery Serial Number Range
    12" PowerBook A1079 ZZ411 - ZZ427
    3K428 - 3K611
    3X446 - 3X510

    PowerbookG4Battery.png

    Request a battery replacement through Apple's website. Your battery cannot be replaced through Tekserve or Apple retail stores.

  2. 15" PowerBook G4 Battery Exchange. Apple has determined that certain batteries sold from October 2003 through August 2006 pose a safety risk.

    Identify an affected battery. To view the model and serial numbers located on the bottom of the battery, you must remove the battery from the computer. The battery serial number is located above the barcode. Check if the first five digits of the battery's serial number fall within the ranges below.

    Computer Model Battery Model Battery Serial Number Range
    15" PowerBook G4 A1078 3X446 - 3X509
    15" PowerBook G4 A1078 & A1148 3K425 - 3K601
    6N530 - 6N551 ending with THTA, THTB, or THTC
    6N601 ending with THTC
    15" PowerBook G4 A1045 HQ404-HQ408

    15PowerbookG4Battery.png

    Request a battery replacement through Apple's website. Your battery cannot be replaced through Tekserve or Apple retail stores.



iBook Repairs & Available Services

  1. 12" iBook G4 Battery Exchange. Apple has determined that certain 12" iBook batteries sold from October 2003 through August 2006 pose a safety risk. (14" iBook batteries are not affected by this issue.)

    Identify an affected battery. To view the model and serial numbers located on the bottom of the battery, you must remove the battery from the computer. The battery serial number is located above the barcode. Check if the first five digits of the battery's serial number fall within the ranges below.

    Computer Model Battery Model Battery Serial Number Range
    12" iBook G4 A1061 HQ441 - HQ507
    ZZ338 - ZZ427
    3K429 - 3K611
    6C519 - 6C552 and serial number ends with S9WA, S9WC or S9WD

    Battery.png

    Request a battery replacement through Apple's website. Your battery cannot be replaced through Tekserve or Apple retail stores.



iMac Repairs & Available Services



eMac Repairs & Available Services



Mac mini Repairs & Available Services



Mac Pro Repairs & Available Services



Power Mac Repairs & Available Services



Apple Displays Repairs & Available Services



Xserve & Xserve RAID Repairs & Available Services