My peripheral device isn’t working. Can Tekserve help?
If it’s a hard drive that’s not working and the data is important, you may want to bring it to us right away. We can test whether the hard drive enclosure or the hard drive itself has failed for a fee. (Which can then be applied towards data recovery or a new hard drive enclosure for your Mac.)
For problems with printers and scanners and other external widgets, we’d urge you to try to solve the problem yourself before schlepping it to us. The first step is usually to check the manufacturer’s website for software or driver updates. The second step is to do a Google search on the problem you are having. We just type into the Google search box things like “Finjet 300 paper jam” or “R3660 problems.” The third step is usually to call the manufacturer. These days most ink-jet printers aren’t repaired when they fail, warranty repair usually means the manufacturer ships you a refurbished replacement. And sad to say, once the warranty is over, it’s rarely economical to repair a $50-$300 printer or scanner. Although we can help with connectivity problems, we don’t do hardware repairs on printers, non-Apple monitors, or scanners. There are some websites full of information, like www.fixyourownprinter.com, but you can spend a lot of time and money and still end up with something that doesn’t work, so be careful.
Published March 24, 2009 12:00 PM
Last modified on June 17, 2009 2:28 PM
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