Mac: Before Repair What To Do | FAQ

What should I do before I bring my Mac in for repair?

Make notes about the problem(s) you are having. When a problems occurs, write a note with the time, what you were doing on the computer, and exactly what happened (error messages, odd sounds, shut down, etc.)
Back up your computer (if you can). If you are unable to back up your computer, Tekserve can usually do so for an additional charge. Many failures and repairs don't affect the hard drive or your data, but without a backup you will not be able to access your data until the repair is completed. See "How to Create A Bootable Clone Backup" for details.
(Optional) If your computer's password is confidential, change it (if you can). We will need to know your administrative password, so you may want to temporarily change it. See "How to Change Your System Password" for step-by-step instructions on resetting your account password.
Bring your power adapter with your portable computer, Apple display, or Mac mini. We don’t need any cables for other desktop Macs. Unless the problem you are experiencing is related to the mouse or keyboard, you don’t need to bring those with you.

Published March 24, 2009 12:00 PM
Last modified on November 17, 2011 5:02 PM