How do I avoid activation problems with iTunes, Adobe Creative Suite, or Final Draft after the repair?
You should deactivate any applications that required online activation before any major repair. If you forget, you may have to contact the software developer to reset your activations.
iTunes Store: Under the Store menu choose Deauthorize Computer. After the repair, you’ll follow the same steps and choose Authorize Computer to play your iTunes Music Store purchases again. You can authorize up to five different computers at a time. If you forgot to deauthorize your computer before the repair, you can reset your authorizations once a year. See Apple support article HT1420 for details.
Adobe Creative Suite 2 or later: Go to the Help menu to deactivate any Adobe software that you have installed on your Mac. Call Adobe at (800) 833-6687 if you have problems.
Final Draft: While connected to the Internet, choose Deactivate from the Help menu. Call (818) 789-6281 if you have problems.
Published March 24, 2009 12:00 PM
Last modified on June 17, 2009 2:07 PM
Related Links
Screen is Cracked on My Mac, iPod, or iPhoneWhat should I do before I bring my Mac in for repair?
Do I need to make an appointment?
How much do you charge for a repair estimate?
How long will the repair take?
What if I can’t back up the computer?
What if Tekserve can’t back up the computer?
What if Tekserve can’t recover data from my Mac?
My peripheral device isn’t working. Can Tekserve help?
My whole computer network is down. Can Tekserve help?
Can I set up a corporate account to simplify service?
< Return to Mac FAQ Home