When Should I Bring My Computer To Tekserve?
Most repairs fall into one of two categories:Software Repairs
Software repairs are required when a program, data, or your operating system is having a problem. These repairs are usually not covered under warranty and can often be solved at home. Try calling AppleCare (800 275-2273) if you’ve purchased it for your computer, or try searching our website to solve your problem first. If the problem is with a specific application, check the manufacturer’s website for software updates or support. If those resources can’t solve your problem, back up your computer and bring it into Tekserve. You may also call our Professional Services group to schedule a Tekserve engineer to visit you.
Hardware Repairs
If your computer is having an electrical, mechanical or physical problem we can give you a free quote for the best solution. If the computer and its problem are covered by Apple Warranty, an Apple Repair Extension, or AppleCare; Apple will pay for the repair. Even if your computer is out of warranty, we can get it up and running again (or advise you if it might be time to move on to a new one). We’ll do our best to get you in and out in 30 to 45 minutes. It can take longer after 5 p.m. and on weekends.
Insider Tip: Wait times are shortest when it rains.
Click on a link below to learn more:
What should I do before I bring my Mac in for repair?
Do I need to make an appointment?
How much do you charge for a repair estimate?
How long will the repair take?
What if I can’t back up the computer?
What if Tekserve can’t back up the computer?
What if Tekserve can’t recover data from my Mac?
My peripheral device isn’t working. Can Tekserve help?
My whole computer network is down. Can Tekserve help?
Can I set up a corporate account to simplify service?
Screen is Cracked on My Mac, iPod, or iPhone