What about Apple's technical support?
Consumer Reports consistently rates Apple as having the best support in the business. One place you can see that is at their website, www.apple.com/support. There is a wealth of good and accessible information, and you can drill pretty deep. (But they know to start simple.)
What if the Apple website didn’t help?
Most new Apple products come with a one-year hardware warranty, and 90 days of free telephone support. AppleCare for computers and displays extends the phone support and hardware coverage to three years from the purchase date. iPods come with only a single support call during the first 90 days, and there’s a $30 shipping and handling fee for hardware repairs after six months. AppleCare extends your iPod support and hardware coverage to two years from the purchase date (without a shipping and handling fee). If you are entitled to phone support, call 800 APL-CARE (800 275-2273). Did we mention that you must buy the AppleCare before the original warranty expires, and that Tekserve provides a discount on AppleCare?
Published March 24, 2009 12:00 PM
Last modified on June 17, 2009 2:46 PM
Related Links
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Does Tekserve offer telephone support?
How do I get someone to come to my office or home to help me with the problem?
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