What forms of payment do you accept?
Credit Cards
We accept all major credit cards as long as the cardholder is present with photo identification. Alternatively you can submit a credit card authorization form signed by the cardholder.
Checks
Personal checks require the check signer to be present with a state issued ID. Company checks do not require the check signer to be present but do require the check bearer to bring their state issued ID. Cashier's checks, traveler's cheques and cash are accepted with no extra requirements.
Purchase Orders
We also accept written purchase orders from Tekserve corporate customers, governmental entities, colleges, and universities.
When do I need to return the rental?
One-day rentals need to be returned before closing time on the following day. For example, if you pick up a one-day rental on Tuesday at 9 a.m., the computer must be returned on Wednesday by close, which is 8 p.m. Since we are open every day, 1-week rentals are for seven (7) calendar days. In general we close at 8 p.m. on weekdays and at 6 p.m. on weekends; please check here for holiday hours. If your return date happens to fall on one of the few holidays that Tekserve is closed, you may return the machine on the next day that we are open.
Can I extend a rental? What happens if I return the rental late?
Your rental will be automatically extended until you return it to Tekserve. Please refer to your rental invoice for additional day and week charges or contact us.
What happens if I return the rental early?
If you return a machine before its due date, you will only be charged for the amount of time used. Please note that we do not pro-rate weekly rates.
Do you rent an item that I don't see on your price list?
Please contact us to discuss the equipment needed and rental duration. Please note that we do not rent external hard drives.
What kind of technical support do you provide?
We offer limited phone support Monday-Friday from 10a-6p. Please leave us a message and we will return your call within 3 business hours. You may also email us at rentals@tekserve.com. Our complimentary support includes answering questions about the computer and included consumer software. We do not provide in-depth support for professional software such as Adobe Creative Suite or Final Cut Studio.
What happens if a rental machine fails?
Our machines are continuously tested for quality, however with computer equipment there is always a chance of failure. If your rental has failed, you have two options. You can pick-up a replacement from Tekserve during store hours or we will deliver a replacement to you by the next business day. If you pick-up the replacement, we'll give you a discount on the rental for the cost of delivery. Please remember to consistently back-up any data that you have on the rental computer. You are ALWAYS responsible for your own data.
What happens if the rental machine is lost or damaged?
You are responsible for the full replacement cost of the rental if it is damaged or lost. The security deposit usually does not cover the full value of the machine, so you may owe additional money. If we determine that the machine is repairable, we will charge you for the cost of repair. You are not responsible for any mechanical failures from normal use or manufacturer defects.
