Jose Navarro Visits Tekserve
May 22nd, 2013
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by Stephen Lang, as published by Tab Times
Tekserve, the venerable New York City tech retailer focused on Apple products, hosted a meeting last week designed for tablet users and a handful of neophytes who wanted to get their act together business-wise.
About 90 people braved record-setting heat to hear TekServe CTO Aaron Freimark and his colleagues discuss tablet implementation issues. Amazingly, when asked if they had a strategic deployment plan, nary an attendee raised their hand.
Freimark offered a list of critical must-dos he says every business needs to have in place when embarking on a tablet deployment program.
CTO Freiman added that he believed power is shifting from the IT department to technology users. Tekserve says it's seeing noticeable action on the business side in four categories: sales, field services, business analytics and training.
In addition to other Tekserve speakers, including CEO Kevin Hart, who welcomed the crowd, Tekserve managed to get an actual Apple employee to speak at the meeting—Drew Tucker, senior systems engineer. While most of what he had to say was boilerplate, he did offer up a couple of tablet deployment success stories, one of which was United Airlines. Since it started deploying tablets the airline reports saving a whopping 18 million sheets of paper a year, he said.